Frequently asked questions.
Everything people ask us about QR codes, menus and plans.
Basics
+What is a dynamic QR code?
A QR code that points to a short link we manage. You can change where it goes after printing it, and every scan is counted.
+What is a static QR code?
A QR code that stores the content directly (a link, WiFi, contact…). It works forever and is free, but it can't be edited or tracked.
+Do I need an account to make a QR code?
No. The free generator creates static QR codes in your browser without signing up. You need an account for dynamic codes, pages and analytics.
+What can a QR code open?
A website, PDF or other file, photos, video, a digital business card, a phone call, WhatsApp, SMS, email, WiFi or a restaurant menu.
Editing & analytics
+Can I change the destination after printing?
Yes, with dynamic codes. The printed code never changes; you edit the destination in your panel and it updates instantly.
+What do the analytics show?
Total and unique scans, scans over time, approximate country and city, device, operating system and browser. You can export to CSV.
+Is the location exact?
No. It's approximate, based on the phone's internet connection. We never ask people who scan for GPS.
+Can I pause a QR code?
Yes. A paused dynamic code stops redirecting until you turn it back on.
Design & printing
+Can I customize the design?
Yes: colors, background, dot and corner shapes. Always keep enough contrast so phones can read it.
+What formats can I download?
PNG for screens and quick use, SVG for professional printing at any size.
+What size should I print it?
As a rule of thumb, at least 2 × 2 cm (0.8 in) for close scanning, and bigger the farther away people will be.
Restaurant menus
+How does the restaurant menu work?
You build the menu in your panel (categories, dishes, prices, photos), print one QR, and update the menu anytime without reprinting.
+Is the menu bilingual?
Yes. Each dish can have Spanish and English text; the guest's phone picks the language automatically and they can switch.
+Does a menu count as one of my dynamic QR codes?
No. Restaurant Menu is its own plan per restaurant and doesn't use your QR plan's dynamic codes.
+Is there a visit limit?
Restaurant Menu includes about 5,000 visits a month per restaurant. It's a soft limit: your menu keeps working and we'll suggest a bigger plan if you grow.
Plans & billing
+How much does it cost?
Static QR codes are free. Paid plans start at $29 a year. See the pricing page for every plan.
+What happens if I cancel?
Static codes keep working forever. Dynamic codes and pages need an active plan; if you go over your plan's limit you get 30 days to adjust before the newest extra codes are paused.
+Can I change plans?
Yes. Upgrades and downgrades are prorated from your billing page.
+Do agencies get Restaurant Menu included?
No. Agency plans cover dynamic QR codes for many clients; each restaurant menu is billed per restaurant.
Teams & privacy
+Can my team use the same account?
Yes. Invite people as owner, editor or viewer. Each workspace's data is kept separate from every other customer.
+Do you collect personal data from people who scan?
We record anonymous technical data (approximate location, device type) to show analytics. See our Privacy Policy for details.
Still have questions?
Create a free account and try it yourself.